Contact Policy — Toby & Dove (Operated by Vently Inc.)
At Toby & Dove, your questions, concerns, and feedback are important to us. For all customer service inquiries, product-related questions, order issues, returns, or general communication, please reach out to us via our dedicated email support channel.
How to Contact Us
We currently offer support exclusively via email.
Email: support@tobyndove.com
Hours of Operation: Monday to Friday, 9 AM – 6 PM (CST)
Response Time: We aim to respond within 1–2 business days.
To Help Us Assist You Faster
Please include the following details in your email (if applicable):
Your full name
Your order number
The email address used at checkout
A clear description of your issue, question, or request
Any relevant photos or attachments (for damaged/wrong items)
Important Notes:
We do not currently offer support via phone, live chat, or social media messaging.
Inquiries sent on weekends or public holidays will be addressed on the next business day.
Our support team may request additional verification or documentation in specific cases (e.g. fraud prevention or return processing).
Our support team is available during business hours only. Inquiries sent on weekends or holidays will be addressed on the next business day.
Toby & Dove is a brand owned and operated by Vently Inc. All customer support is handled by Vently’s official support team on behalf of Toby & Dove.
