At Toby & Dove, our mission is your complete satisfaction. If you're not 100% happy with your order, you may return it within 30 days of the delivery date for a full refund — no questions asked (see eligibility below).
Return Eligibility
To be eligible for a return:
Items must be in their original condition, unused, unopened, with tags attached and in original packaging
You must provide a valid proof of purchase (receipt or order confirmation)
Returns must be initiated within 30 days of delivery
We reserve the right to inspect all returned items, and deny a refund if the product shows signs of use or does not meet the return criteria.
How to Initiate a Return
To start your return:
Email us at support@tobyndove.com with your order number and reason for return
You may use any shipping carrier of your choice
Return shipping costs are the customer’s responsibility, unless otherwise stated
Our return shipping address will be provided once the return is approved
Damaged, Incorrect, or Wrong Variant?
We’ve Got You Covered — Hassle-Free!
If you’ve received a:
Damaged item
Wrong color or variant
Incorrect product
Defective item
Please email us within 24 hours of delivery at support@tobyndove.com with photo/video evidence attached.
In such cases, we’ll offer:
A free replacement/exchange
Or, if you prefer a refund: ship the item back (at your cost), and once verified, we’ll reimburse:
Full product cost
+ Standard return shipping cost (with receipt)
Only standard shipping costs are reimbursed. Express/priority return shipping is not eligible for reimbursement.
Returns for damaged/incorrect items submitted after 24 hours are not eligible for shipping reimbursement.
Non-Returnable Items
The following cannot be returned or refunded:
Opened or used personal care products (for hygiene reasons)
Custom/personalized items
Gift cards
Special/bulk orders
Not sure if your product qualifies? Contact us before returning.
🇪🇺 EU Customers – 14-Day Cooling-Off Period
If your order was shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason, per EU law.
To qualify:
Product must be unused and in original packaging
You must provide proof of purchase
Return shipping cost is the customer’s responsibility unless the item is defective
Refund Processing
Once we receive and inspect your return:
You’ll be notified via email of the approval or rejection
Approved refunds are processed to your original payment method within 10 business days
Note: Your bank or card issuer may take additional time to post the refund.
If it’s been 14 business days since approval and you haven’t received your refund, please contact us at support@tobyndove.com.
Fraud & Abuse Policy
To protect our brand and customers, Toby & Dove reserves the right to deny service or refund in cases of:
Excessive return abuse
Missing or fraudulent claims
Attempted chargebacks without contacting support
Toby & Dove is proudly owned and operated by Vently Inc. All returns and refunds are processed by Vently on behalf of the brand.
