It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. While orders are typically processed within 1-3 business days, please allow up to 4 business days for processing. For example, if you place an order on Monday, it will be shipped by Friday at the latest.
Once your order has been shipped, you will receive a confirmation email with a tracking link. Please allow up to 48 hours to receive this shipping confirmation email.
Note: Orders may be delayed due to inaccurate or incomplete address details, or if additional verification is required. Please ensure that all shipping and billing information is correct before checkout to avoid delays.
Shipping Time
Standard shipping time is typically 7 to 10 business days, but exact delivery times vary depending on the destination:
This does not include the 1-3 business days processing time.
All shipping times exclude any potential delays due to clearance/customs processing.
Factors That May Cause Delays
Shipping times may be affected by unforeseen factors outside of our control, including:
Industrial disputes/strikes
Adverse weather conditions
Peak seasons (e.g., holidays)
Large or bulky items
Carrier-related issues
In case of any delays, we will keep you informed to the best of our ability.
Tracking Information
Once your order has been placed, you will receive a confirmation email at the email address provided during checkout (this can take up to 48 hours). A second email will be sent once your order has shipped, including your tracking number and a tracking link to monitor your package.
For some shipping carriers, tracking updates may take 1-3 business days to appear in the system. In rare cases, tracking may not update, but your order will still be delivered as expected.
Note: Items from the same order may be shipped in separate packages due to logistical reasons, even if you selected combined shipping.
International Taxes and Duties
International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. Order Processing
It will take 1-3 business days to process your order, regardless of the shipping option selected. We ship Monday through Friday, excluding weekends and holidays. While orders are typically processed within 1-3 business days, please allow up to 4 business days for processing. For example, if you place an order on Monday, it will be shipped by Friday at the latest.
Once your order has been shipped, you will receive a confirmation email with a tracking link. Please allow up to 48 hours to receive this shipping confirmation email.
Note: Orders may be delayed due to inaccurate or incomplete address details, or if additional verification is required. Please ensure that all shipping and billing information is correct before checkout to avoid delays.
Shipping Time
Standard shipping time is typically 7 to 10 business days, but exact delivery times vary depending on the destination:
This does not include the 1-3 business days processing time.
All shipping times exclude any potential delays due to clearance/customs processing.
Factors That May Cause Delays
Shipping times may be affected by unforeseen factors outside of our control, including:
Industrial disputes/strikes
Adverse weather conditions
Peak seasons (e.g., holidays)
Large or bulky items
Carrier-related issues
In case of any delays, we will keep you informed to the best of our ability.
Tracking Information
Once your order has been placed, you will receive a confirmation email at the email address provided during checkout (this can take up to 48 hours). A second email will be sent once your order has shipped, including your tracking number and a tracking link to monitor your package.
For some shipping carriers, tracking updates may take 1-3 business days to appear in the system. In rare cases, tracking may not update, but your order will still be delivered as expected.
Note: Items from the same order may be shipped in separate packages due to logistical reasons, even if you selected combined shipping.
International Taxes and Duties
International orders may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are beyond our control and must be paid by the recipient to receive the package. Such fees are collected by your local customs authority and are not charged, collected, or retained by Vently Inc. or Toby & Dove.
As customs policies vary, we recommend contacting your country's customs office for more details on potential charges. Toby & Dove is not liable for any shipping delays or package holds caused by customs clearance procedures.
Returns
By placing an order at Coconut-Cosmetics.com, you agree to our Return Policy, and acknowledge that return shipping costs are the customer’s responsibility, unless otherwise specified for damaged or incorrect items. Please refer our Return Policy.
All return and refund processes are legally managed and issued by Vently Inc. Toby & Dove, Owned and Operated By Vently inc.
